‘The customer is always right’ is the oldest customer service mantra in the book and has been preached since the early 1900’s. It’s meaning is met with mixed views these days, however the premise remains the same – the customer is the centre of our universe.
With every brand and his dog (or cat more appropriately) vying for attention on social media it’s imperative that brands give their followers a reason to engage.
Multitasking has rapidly taken over our lives, to the extent where we’re worried of looking lax if we are just doing one thing at a time.
Our client, Dynamic Business Magazine, recently conducted a national survey examining online safety habits and as a frequent online shopper the results were quite frightening.